Refund policy

Returns

We do not accept returns for any products purchased through our store.

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery and provide:

• A description of the issue
• Clear photographs of the item and packaging
• A complete, unedited opening/unboxing video showing the sealed package being opened and the condition of the contents

The opening video is mandatory for any claim relating to damaged, defective, missing, or incorrect items. Claims submitted without a complete opening video may not be eligible for review or resolution.

The video must:

• Clearly show the unopened package and shipping label before opening.
• Be recorded continuously without cuts, edits, pauses, or interruptions.
• Clearly show all contents immediately after opening.

We reserve the right to deny claims where sufficient evidence is not provided.